Meeting your needs

Upon your arrival at BunyaCiti Spa, our Receptionist will have your fill out a simple form and conduct a brief consultation to determine and ensure that you have the treatments best suited to your needs. Please advise the Receptionist if you are pregnant or have any health issues. Our Receptionists are experienced in all treatments and would be delighted to assist you in planning your spa program.

Preparing for your treatment

For ladies, no preparation is necessary. Turn up and enjoy! For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

What to wear

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Facial gowns are provided for facials. Comfortable disposable underwear is provided for all other body treatments and massages.

Privacy

Your privacy will be protected at all times. Your Therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Reservations

Advance booking prior to intended treatment time is recommended. Please either call or visit Bunya CitiSpa should you wish to discuss your personalized treatment.

Arriving time

We recommend that you arrive at the Spa Reception at least 30 minutes prior to your first scheduled appointment as this allows us to have a brief discussion with you about your treatment and so that you can reach optimum relaxation using the Sauna Room, Steam Room and Zen color therapy relaxation lounge with oriental-style tea and snack corner. Please be minded that the treatment do start on the exact time.

Late arrivals

In the event that you are running late, we will endeavor to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterward.

Spa etiquette

To preserve the harmony within the spa, please kindly turn off your mobile phone.Minimum age To maintain a peaceful environment, children under 16 years are not permitted in the spa.

Cancellation

In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours’ notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No shows or appointments cancelled within 12 hours will incur a 50 percent cancellation fee.

Your comfort – Do let us know!

Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience. Please let your Therapist know if there is any way that she can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We appreciate your feedback and encourage you to write us an email following your treatment for any commends or suggestions at info@bunyacitispa.com.

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